Website Privacy Policy & Notice of Privacy Practices

Website Privacy Policy

This Website Privacy Policy describes how TotalCare Walk-In Clinic (“TotalCare,” “we,” “us,” or “our”) collects, uses, and shares personal information through totalcarenow.com, related subdomains (including scheduling and bill-pay experiences we control), and online forms linked from our website.

Important: This Website Privacy Policy covers online/website data practices. Our clinical uses and disclosures of protected health information (PHI) are described separately in the HIPAA Notice of Privacy Practices below.

Information we collect

Depending on how you use the site, we may collect:

• Contact and identity information — name, email address, phone number, date of birth, mailing address.
• Appointment and inquiry information — preferred location, appointment time, reason for visit, or other free-text you submit.
• Billing and transaction information — amount paid, order/payment references, and related checkout details processed by our payment providers.
• Account or newsletter information — email subscriptions and related preferences.
• Device and usage information — IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP.
• Cookies and similar technologies — see Cookies section below.

Please do not submit sensitive clinical documents or other PHI through consumer email, consumer Google Forms, or unsecured uploads. Use clinic-approved secure channels.

How we use information

• Operate, secure, and improve the website and online services.
• Respond to inquiries and provide requested information.
• Schedule appointments and send transactional appointment SMS/email confirmations when you opt in.
• Process payments and prevent fraud.
• Send newsletters or marketing communications where permitted and with unsubscribe options.
• Analyze site performance and, where enabled, measure advertising/attribution.
• Comply with law, enforce terms, and protect patients, staff, and the public.

How we share information

We share personal information with service providers that help us run the website and related services, such as website hosting and security, scheduling and communications vendors, payment processors, analytics/consent-management/advertising technologies when enabled, and professional advisors or authorities when required by law.

We do not sell personal information for money. Some advertising or analytics technologies may be considered a “sale” or “sharing” under the California Consumer Privacy Act / CPRA. If applicable, we will provide a “Do Not Sell or Share My Personal Information” mechanism and honor Global Privacy Control (GPC) signals to the extent required.

Cookies, pixels, and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies for essential site functions and security; remembering preferences; analytics and performance measurement; and advertising or order/attribution measurement when enabled.

You can manage non-essential cookies through our cookie banner/preferences tool where available, and through your browser settings. Blocking some cookies may affect site features.

We use the consent tool “Real Cookie Banner” to help manage cookie categories and related consents. Details about that tool’s processing are described by its vendor at https://devowl.io/rcb/data-processing/.

Browser “Do Not Track” (DNT) signals are not uniformly standardized. Third-party technologies may load depending on your cookie choices and enabled site features.

SMS messaging privacy notice

When you schedule an appointment through our online scheduling system, we may collect your mobile phone number and consent records to send transactional SMS appointment confirmation messages.

• Uses: appointment confirmation details; STOP/HELP handling; compliance recordkeeping.
• Frequency: up to 1 SMS message per scheduled appointment.
• Rates: message and data rates may apply.
• Opt-out / help: reply STOP to opt out; reply HELP or call (909) 591-8200 for help.
• Sharing: we do not sell, rent, or share mobile numbers or SMS consent data with third parties for their marketing. We may share with service providers that deliver the transactional SMS program on our behalf.

When booking online, please also review our Terms (including SMS Program Terms) and this page’s HIPAA Notice of Privacy Practices.

Email / CAN-SPAM

If you subscribe to email marketing, we may send promotional messages. You can unsubscribe using the link in those emails. Transactional messages related to appointments or services may still be sent as needed.

Retention

We retain website and operational records for as long as needed for the purposes described above, to meet legal or medical record obligations where applicable, resolve disputes, and enforce agreements. Retention periods vary by record type.

Children and minors

Our website may be used by parents or legal guardians seeking care for minors. We do not knowingly collect personal information online directly from children under 13 for marketing. Guardians may submit information needed to request care for a minor through approved channels.

California privacy disclosures (CalOPPA / CPRA)

California residents may have rights to know, access, correct, and delete certain personal information, and to opt out of sale/sharing if applicable. To exercise available rights, contact us using the information below. We will not discriminate against you for exercising privacy rights.

Categories of personal information we may collect online, business/commercial purposes, and categories of recipients are described above.

Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure.

Third-party links and tools

Our website may link to or embed third-party services (maps, video, payment, scheduling, document hosts, social media). Those services have their own privacy practices. We are not responsible for their content or controls.

Changes

We may update this Website Privacy Policy from time to time. The effective/last-updated date above will change when we do. Material changes will be posted on this page.

Contact

TotalCare Walk-In Clinic
13768 Roswell Ave #118
Chino, CA 91710
Email: info@totalcarenow.com
Phone: (909) 591-8200

Related: Terms and Conditions · Accessibility & Patient Notices

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Effective and last updated: July 30, 2026.

Our responsibilities

TotalCare Walk-In Clinic (“we”) is required by law to maintain the privacy of protected health information (PHI), provide you with this Notice of Privacy Practices, and notify you following a breach of unsecured PHI as required by law. We must follow the terms of the NPP currently in effect.

How we may use and disclose your PHI

We may use and disclose PHI for:

• Treatment — to provide, coordinate, or manage your care and related services, including with other providers.
• Payment — to obtain payment for your care, including billing, claims, and eligibility/coverage determinations.
• Health care operations — quality assessment, training, auditing, business planning, and customer service.
• As required or permitted by law — including public health, health oversight, judicial/administrative proceedings, law enforcement, and other legally authorized purposes.
• With your authorization — for uses and disclosures not otherwise permitted, we will obtain your written authorization, which you may revoke in writing except to the extent we have already acted in reliance.

Your rights

• Get an electronic or paper copy of your medical record (with limited exceptions).
• Ask us to correct your medical record.
• Request confidential communications.
• Ask us to limit what we use or share (we are not required to agree in all cases).
• Get a list of those with whom we’ve shared information (accounting of disclosures).
• Get a copy of this privacy notice.
• Choose someone to act for you (personal representative).
• File a complaint if you believe your privacy rights have been violated.

Complaints

You can complain to us or to the U.S. Department of Health and Human Services, Office for Civil Rights, if you believe we have violated your privacy rights. We will not retaliate against you for filing a complaint.

Privacy Officer:
TotalCare Walk-In Clinic
13768 Roswell Ave #118
Chino, CA 91710
Email: info@totalcarenow.com
Phone: (909) 591-8200

OCR complaints: https://www.hhs.gov/ocr/complaints/index.html

Changes to this notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our offices, and on our website.