TotalCare is looking for a Director of Operations to oversee day-to-day operations across all our clinics. This is a key leadership role at one of the top medical groups in Southern California with significant growth potential as we continue to expand. We are a fast growing, tech-enabled multi-specialty medical group providing services in family medicine, internal medicine, cardiology, urgent care, and aesthetic medicine to 20,000+ patients/year in the greater Los Angeles area. TotalCare conducts over 300 patient visits a day, and ranks #1 in San Bernardino and Riverside County for our quality of care. We are proud to serve a diverse patient community that spans all ages and socioeconomic levels. You will work closely with our Managing Director, HR Director, and Clinic Leads to support our providers and staff.

Responsibilities

• Oversee daily operations across all of our clinics (6 locations) and call center 
• Manage a team of 2 Clinic Leads, 10 Shift Leads, and 20 Medical Assistants
• Communicate closely with providers and review escalated patient complaints to identify opportunities for improvement
• Coordinate with payers, vendors, and other external partners to maintain excellent patient service
• Work closely with the Managing Director to develop and execute daily and weekly action plans to meet performance goals

Qualifications

• Commitment to the vision and values of TotalCare Walk-In Clinic
• Bachelor’s degree
• 3-5 years of leadership experience in an operations role
• Ability to multi-task and prioritize
• Attention to detail
• Strong analytical skills and systems-level thinking
• Willingness to wear several “hats” and jump in wherever needed
• Leadership skills – able to set ambitious goals and motivate team members to achieve them
• Excellent written and verbal communication skills
• Embraces change: constantly seeks opportunities to innovate and improve

Interested candidates should email a resume to careers@totalcarechino.com

TotalCare is looking for an Operations Manager to help our clinics run smoothly. This is an entry level health care administration role at one of the top medical groups in Southern California with significant growth potential as we expand. You will be working closely with the Managing Director, a Harvard MBA, to support our providers and staff in serving over 20,000 patients a year in primary care and urgent care.

Responsibilities

• Oversee day-to-day operations at 1 to 3 locations (our offices are in Chino, El Monte, Eastvale, Corona, Irvine, and San Bernardino)
• Assist patients with their questions, problems, and complaints
• Assist with training and onboarding new hires
• Supervise a team of 10 medical assistants
• Ensure quality of care standards are met
• Help keep our clinics clean and organized
• Work closely with the Managing Director and other Operations Manager to develop and execute daily and weekly action plans to meet performance goals

Qualifications

• Bachelor’s degree
• 2 years of work experience, ideally in a retail leadership role
• Self-directed, proactive and enjoys taking charge of situations
• Excels at multi-tasking and prioritizes effectively
• Attentive to detail
• Efficient
• Clear, effective communicator
• Eager to learn

Interested candidates should email a resume to careers@totalcarechino.com

TotalCare Walk-In Clinic is searching for a full-time Healthcare Marketing Specialist to help grow our practice. We are a primary care/urgent care clinic in underserved areas with 8 locations around southern California. The right candidate has a passion for health equity, patient education, and elevating community health consciousness. We have opened 6 new clinics in the last 2 years, and have many opportunities for career growth. For this position, we offer a generous compensation package that is largely based on performance.

Responsibilities:

• Create, manage and execute multi-channel marketing campaigns including SEO, social, inbound marketing, email, mail/print campaigns, and events
• Conduct industry, patient demographic, and competitive research to understand market trends, patient preferences, and opportunities
• Write, design, produce, and create targeted communications, including brochures, signage, print ads, social media content, website content, and additional marketing pieces as needed
• Maintains familiarity with clinic goals, patient population, and programs and services

Qualifications:

• Bachelor’s degree from a four-year college or university
• Two years of work experience in marketing (preferably in healthcare)
• Track record of designing and executing successful marketing campaigns to meet business objectives 
• Solid written and verbal communication skills
• Excellent organizational skills
• Creative, out-of-the-box thinking abilities
• Due to our diverse patient population, candidates who are proficient in Spanish or Chinese are preferred

To apply, please send your resume and a paragraph explaining your interest to careers@totalcarechino.com.

TotalCare Walk-In Clinic is looking for a part-time or full-time medical assistant. No license or certification is necessary; we will provide full back-office training so that you can gain experience in both front and back office, including procedures such as venipuncture, EKGs, allergy tests, spirometry, and more. Select candidates may also qualify for a full phlebotomy course sponsorship from us ($2,000 value).

The ideal candidate is a recent college graduate who aspires to be a PA, NP, or MD. Past employees have been successful in gaining admission to their top choice programs including for DO, NP, and PA (see profiles below). Due to our diverse patient population, candidates who are fluent in Mandarin Chinese or Spanish are highly preferred. 

To apply, click HERE

TotalCare offers the ideal environment for motivated, compassionate Medical Assistant externs to gain hands-on experience while helping patients in the community. We host externs at all of our offices and can offer flexible schedules (weekends, evenings) to accommodate those who are currently working full-time. Most of our full-time Medical Assistants were hired from their externship.

To apply, please send your resume and a paragraph explaining your interest to careers@totalcarechino.com

Due to the breadth of our services and programs, we are always looking for college interns/volunteers who are interested in health care to help with our patient outreach programs. We have many projects that will broaden your perspective, develop your skills, and prepare you for a career in the health care industry, while providing much-needed help to patients in the community. Many programs can also be completed remotely, such as remote patient monitoring, medication reconciliation, and more.

To apply, please send your resume and a paragraph explaining your interest to our Lead Recruiter at careers@totalcarechino.com

THE ROLE

TotalCare Wellness is looking for a Front Desk Lead with an eye for beauty and a passion for customer service. We’ve been working hard for the past 10 years to build one of leading aesthetics practices in the Inland Empire, and we are known for our patient-centered approach (perfect 5 stars on Yelp). We pride ourselves on having helped thousands of patients lead happier and healthier lives through the diverse array of services we offer – not just a typical med spa menu of injectables and lasers, but also wellness treatments including IV therapy and the Empower platform for feminine health. Our focus on improving the quality of life for our patients means we take a differentiated approach: we listen carefully to the needs of each client and do our best to meet them.

As the Front Desk Lead, you will play an integral role in ensuring that we offer a warm, welcoming, and uplifting environment to our clients. Beauty is in the eye of the beholder, and it will be your job to help educate patients on the latest and greatest in aesthetics and wellness while boosting their confidence. You will be working directly and closely with our experienced provider team: Medical Director Dr. Zhang, nurses Jennifer and Wei, and esthetician Maggie.

While this position is specifically in our Wellness Center, you will be part of the broader TotalCare family: a group of 8 clinics and centers spread across Southern California, most of which provide primary care and urgent care 7 days a week. On the clinic side, we serve over 100,000 patients a year, and have ranked #1 for quality of care each of the last 4 years. Many of our patients in the Wellness Center decided to put their trust in us because of an initial positive experience in one of our clinics. It is our ultimate goal to help all of our patients in every possible way, whether from the inside out, the outside in, or both.

This is a full-time receptionist position located in our Chino wellness center. You must be able to work Tuesday through Friday 9am-6pm, as well as most Saturdays 9am-3pm.

ABOUT YOU

Do you love beauty?

You have been obsessed with everything beauty-related since you can remember, whether it’s skincare, makeup, or both. You appreciate the impact that good skin and makeup can have on a person’s inner confidence. You have experimented with more products and regimens than you can count, and you follow the leading beauty gurus on Instagram and Youtube to stay updated. In your friend group, you’re the one who everyone goes to for beauty product recommendations. Everyone admires you for your taste – sophisticated and sleek, yet natural.

Do you love people?

You are friendly, bubbly, and have a way of talking to people that puts them at ease. You are genuinely curious about other people and their stories, and totally non-judgmental when you hear them. Even though your makeup, hair, and outfit are always on point, you don’t give off an intimidating vibe. People admire your style, authenticity, and high spirits.

Are you a leader?

While you are friendly and easygoing, you also know when and how to take command of a situation. You enjoy sitting in the driver’s seat. When in a group, you’re usually the one who steps up to take charge, and it’s in everyone’s best interests that you do, because you excel at planning and keeping trains running.

Do you love to stay organized?
Even though you like to play it cool, you are secretly a neat freak. You can’t stand it when even a hair is out of place, and you don’t know how some people can tolerate being messy and disorganized. Your bedroom could be on the cover of a furniture magazine, your bag always has all your essentials ready to go anytime, and your Instagram is a flawless collage of photos that are perfectly spaced apart. It’s the details that matter, after all.

DAY TO DAY

As the Front Desk Lead, your main focus will be assisting our patients with their appointments and ensuring that everything runs smoothly. Your day-to-day work may include:

• Responding to patient requests and questions via phone, SMS, and email
• Managing the schedule (keeping it busy but not overbooked)
• Checking patients in and out for their appointments, including taking before and after photos
• Adjusting the schedule to accommodate walk-in requests
• Picking what music to play each day to keep everyone upbeat
• Managing inventory
• Filming select treatments (with client consent) and creating before/after photo collages to post on social media
• Brainstorm with the team to create monthly specials and design email campaigns

Compensation for this position ranges from $18-$25/hr including commission.

INSPIRED?

If you are inspired by our mission and passionate about helping others lead happier, healthier lives from the outside in, we’d like to hear from you! Please use this link to complete your application: Click HERE