Our Mission & Values
TotalCare’s mission is to help our patients achieve greater physical and psychological well-being by providing the highest quality care in a warm, welcoming environment.
Our 5Cs
Also known as the five C’s, the following values help us create a caring environment that is conducive to healing, growth, and well-being for all.
Compassion
Every patient and case is unique. We listen carefully to fully understand patient needs in order to prescribe the appropriate solutions. We treat patients and their families with understanding and empathy.
Communication
We embrace open, honest, and clear communication. We err on the side of saying more rather than less.
Courtesy
Maintaining a clean, professional, and friendly environment is critical to serving our patients effectively. We treat everyone in our diverse community, including patients, their families, and colleagues with respect.
Care
Patient health and well-being is our greatest priority and we are fully committed to providing the best care.
Concern
We actively seek opportunities to help others with an understanding, empathetic attitude. We go the extra mile to educate, support, and help our patients in reaching their own health goals.
TEA Culture
Teamwork
We achieve the best outcomes through collaboration, by recognizing and appreciating each person’s unique strengths.
Effectiveness
We care deeply about results and provide the highest quality service through the dedicated efforts of each team member.
Accountability
No task is too small for excellence. We take full ownership of our work and hold everything we do to the highest standards.