Operations Lead

TotalCare Walk-In Clinic is looking for a full-time Operations Lead.

About the role

TotalCare is looking for an Operations Lead to assist with day-to-day operations across all our clinics. This is an essential role at one of the top medical groups in Southern California with significant growth potential as we continue to expand. We are a fast growing, tech-enabled multi-specialty medical group providing services in family medicine, internal medicine, cardiology, urgent care, and aesthetic medicine to 100,000+ patients/year in the greater Los Angeles area. We rank #1 in San Bernardino and Riverside County for our quality of care, and are proud to serve a diverse patient community that spans all ages and socioeconomic levels. You will work closely with the Managing Director, Chief of Staff, and the Clinic Leads to support our providers and staff.

Highlights

    • On the job training
    • Competitive salary with benefits
    • Opportunity to grow into leadership role 

Responsibilities

You will assist with a variety of day to day operation tasks across all our clinics. Specific tasks may include:

    • Monitor daily patient schedules across all of our clinics (6 locations) and help distribute patient load across clinics evenly
    • Monitor call center performance including overall volumes, drop rates, and wait times
    • Monitor clinical inbox and ensure that all requests (e.g. refills, authorization requests) are being reviewed promptly
    • Track any outstanding inventory or facility issues and follow up with vendors for prompt resolution
    • Conduct in-person audits of each physical clinic periodically to ensure quality
    • Assist with HR tasks as needed such as payroll, performance reviews, and event planning
    • Work closely with the Chief of Staff to execute new initiatives to meet operational performance goals

Qualifications

    • Bachelor’s degree
    • 1-2 years of customer service experience is preferred
    • Attention to detail
    • Willingness to wear several “hats” and jump in where needed
    • Excellent written and oral communication skills
    • Passion for operations
    • Consistency

Perks & Benefits

Competitive Compensation

With opportunities for performance-based bonuses. Full-time employees also qualify for retirement match after two years.

P

Health, Dental & Vision Insurance

We offer attractive, zero-deductible plans from major carriers, including Healthnet, Kaiser, Blue Shield, and VSP. We cover 100% of the premiums.

Free Coffee & Snacks

Load up on Pub Mix, peanut butter pretzels, M&Ms, and more from our unlimited snack bar.

Annual Holiday Party

Work hard, play hard. Previous holiday parties have involved bowling, karaoke, photo booths, raffles, and more.

Paid Time Off

Paid time off is available to employees who meet minimum qualifications.

Discounts at Our Wellness Center

Enjoy discounts on all treatments at our Wellness Center, including Botox, facials, and IV therapy.

To apply to the Operations Lead position, please complete a 15-minute application by clicking the button to the right.